Terms Of Payment & Cancellation

Terms of Payment and Cancellation Conditions

To confirm the reservation, a deposit of 50% of the total amount of the service must be paid. The remaining amount must be paid no later than 30 calendar days before the scheduled departure date. If full payment has not been received by that date, we reserve the right to cancel the reservation, in which casethe cancellation conditions set out below will apply.

Cancellation due to Adverse Weather Conditions

Safety is our priority. If adverse weather conditions could compromise the safety of navigation or passengerson the scheduled date, we will try to agree a new date within the current season, subject to availability andmutual agreement. If this is not possible, a full refund of the amounts paid will be made. The final decision on whether conditions are suitable for sailing will be made exclusively by the vessel’s captain, always taking into account safety criteria and ensuring a pleasant experience for our customers.

Cancellation due to Force Majeure or Boat Breakdown

If, due to force majeure or a breakdown that prevents safe navigation, we are unable to provide the service, we will try to offer you one of the following solutions:

• Replace the boat with another of the same or higher category, at no additional cost and subject to availability.
• Reschedule the departure for a new date within the current season, by mutual agreement; or
• If none of these options are possible, we will proceed to refund the full amount paid.

Cancellation by Charterer

Cancellations more than 30 calendar days prior to the charter date:

• Maintain the 50% paid as a credit balance for a new date within the same season, subject to availability andmutual agreement; or
• Cancel the charter definitively, losing the 50% paid as a deposit.

Cancellations 30 calendar days or less prior to the charter date:

• 100% of the amount paid will be lost.